Two buyers have documented damage to their iPhone 8 Plus, whose case seems to have static crackling through a deformation of the battery – in one case when charging, in the other when unpacking.

Apple is investigating two cases where the housing of the new iPhone 8 Plus has static crackling, as the group confirmed against US media. A customer in Taiwan, the problem was reportedly charging with the included Apple power supply. Apparently, the battery was inflated in such a way, that the display was pushed out – the device is now for the analysis at the manufacturer.

A Japanese buyer of the new 5.5 “-iPhones shows pictures on Twitter, where the static crackling was probably already during transportation – when unpacking, the screen had then detached directly from the case. He also released pictures from a brand new iPhone 8 Plus on Twitter. Apparently, the static crackling arose during transport. The pressure inside the mobile phone was also so large that the display jumped out of the frame.

So far only these two reports from Asia are available on a defective battery in the iPhone 8 Plus, Apple has already sold several million pieces of the new device series introduced in September. Individual reports on inflated iPhone batteries are available regularly, and devices that have been in use for a long time are usually affected.

Considerable iPhone battery problems last winter

At the end of last year the company had to grant a production defect for certain batteries in the iPhone 6s. In a “small number” of the devices is a battery component, the “controlled ambient air” during the production longer than foreseen, the manufacturer said at that time. For this reason, the performance is faster than with a normal battery. This is not a security problem, Apple emphasized and swaps the battery of these models for free.

Affected iPhones turn off unexpectedly – usually in cold weather. Last year, however, many owners of other iPhone models also reported on this static crackling symptom. Apple finally improved through several system updates, the beginning of the year released iOS 10.2.1 reduced the occurrence of the static crackling according to Apple’s statement already significantly.

Since this version iOS in the settings also points to a worn or defective battery: “The iPhone battery may have to be waited” then appears in the battery settings.

Samsung’s curse also at Apple?

Apple  has already expressed the static crackling problems and wants to investigate the incidents as a spokeswoman “macmyth.com” said. It is still impossible to estimate whether the possible battery problem is a large production error. The worldwide sale of the iPhone 8 Plus had already started on September 22nd. Piquant is that Apple its batteries partly from the Chinese manufacturer ATL, which had also produced the defective batteries for the Samsung Galaxy Note 7 had.