5 Ways To Improve Customer Services


The call center is one of the most important elements in a business and is the first connection between the customer and the customerWays to Improve Customer Services service team. However, the idea of having all the customer service agents in one office or location is now rapidly changing.

Technology is allowing companies to access customer service agents at any location around the world that can help with a query that a customer may have. New technology is helping to improve the levels of quality in customer service. In this article we will have a look at ways to improve customer service within the work place, as well as with the help of this new software.

The customer should always come first

The customer should always be the most important element in a business and this is especially true when they need to access help from a customer service agent in a call center or via the web. The customer needs to feel that they have complete trust in the person that they are talking to. The customer service agent should also have a good sense of knowledge on the topic of discussion, or should direct the query to someone who does.

The right staff should be employed

Another important element in a a business is the customer service agents who are on standby to help the customer. With new customer service technology, helpful agents can be located around the world and can manage queries by using cutting edge software that is available on electronic devices such as laptops, tablets and mobile devices. By having access to agents throughout the world, the business can pick from a much wider source, choosing individuals who will excel at the tasks and queries that they are given.

Monitor the activity in the Call center

Monitoring the activity in a customer service center is one of the most important things to do. This helps as it shows trends and developments in the business through the feedback that can be given by the customer. Monitoring the customer queries will allow one to measure the progress of the business and its overall success in meeting the needs of the individual.

Set targets for the company

Targets in a business can be a good way of reaching goals and encouraging the staff to achieve their best. Prizes can also be introduced to those who hit the targets, and this can often be a good incentive to work harder. These targets can also be set using customer service software and prizes could be awarded in the form of a currency bonus via the electronic device that is being used.

Create a business which has a trustworthy customer service department

Creating a service that is friendly and trustworthy is always important and can be achieved through the techniques that the company use in their customer service techniques. The company should always treat the staff with respect, either in person or through the customer service software that is being used to outsource the customer service agents. A strong bond should be kept between all the staff within a company.

Sonia Rabone works for Magnetic North, the UK’s leading contact centre software solutions companies. Sonia has a keen interest in business and customer services.

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How to Build Meaningful Connections on LinkedIn


Using LinkedIn to build professional connections can be a powerful tool in your business arsenal. LinkedIn boasts millions of members, and your profile on the site has a huge array of ways to showcase your professional talents and accomplishments. I’ve talked before about how to put together a great profile that will help you get found by other people who might be good connections. But who exactly should you be connecting with?

Like I said above, LinkedIn has millions of users. So should you accept connection requests from everyone who sends them? Probably not. While LinkedIn is a professional website, it is not free from spammers and people who are not looking to make actual connections. LinkedIn is a good place to be selective when it comes to saying yes to connection requests.

In order to attract the right kind of connections, here are a few things you can do to your profile:

  • Figure out a strategy as to how you want yourself to be seen on LinkedIn. Do you want to paint yourself as an expert in a particular field or niche? If so, make sure that you use the right keywords when it comes to your summary and work descriptions.
  • Think about your target audience. Are you looking to join professional groups or have them notice you? Tailor your content as such.
  • Think about how much time you have to spend making connections on LinkedIn. Once you have a time frame in mind, you can come up with a game plan.

So how do you decide who to let into your LinkedIn network? Here are a few tips:

  • I generally say yes to anyone that I know. You can take this strategy, or you can be selective in who you add. Just be prepared for questions or reminders from colleagues or acquaintances who you have chosen not to add to your network.
  • If the request is coming from someone who you don’t know, take a minute to look over their profile. Do you have something in common? Maybe you went to the same college, had the same major, or worked for the same company in the past. Maybe you have a mutual friend or professional connection. Vet the person who is asking before saying yes or no.
  • Don’t feel bad about saying no. It’s fine to keep your professional network relatively closed. If you don’t see any value in adding the person who has requested to join your network, then don’t!

When building out your connections on LinkedIn, remember that you are in control. Follow these tips above and you’ll be on your way to building meaningful connections.

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Megan Totka is the Chief Editor for ChamberofCommerce.com. She specializes on the topic of small business tips and resources. ChamberofCommerce.com helps small businesses grow their business on the web and facilitates connectivity between local businesses and more than 7,000 Chambers of Commerce worldwide.

5 Things the Next Generation Won’t Understand


With every generation comes new advances and changes to everyday life. Just in the last few decades, some things have changed so drastically, especially in the world of technology.  Just think about how different the business world is. Many small business owners now use mobile apps to help run their business on an everyday basis.  And I’m sure many of you are guilty of checking social media multiple times a week, if not every day.

Many of these changes have led to the cliché “kids these days have it so easy”. While I’m still fairly young, it’s still hard to believe how much has changed in my lifetime alone. The current generation will be raised with Google at their fingertips. Smartphones and tablets are a way of life, not something special or even unheard of.

Here is a list of a few things that today’s kids will never have the pleasure of knowing:

  • Camera film – I know that a few types of cameras are still made that use film, but they are few and far between. By the time today’s youngsters grow up, there might not be such a thing as just a camera – cell phone cameras may be it. Ever go to pick up your pictures from a disposable camera just to find that most of them were terrible?
  • Cassette tapes and CD’s – while CDs are still around, they are clearly being phased out in favor of digital music. I doubt it will be much longer before CDs are a thing of the past. Cassette tapes are long gone. Let’s not even get started on 8-tracks and records.
  • VHS tapes and a VCR – I remember when I was a kid, we had nearly all of the Disney movies on VHS. It was always a sad day if your tape wasn’t rewound when you went to watch it. You had to either rewind it manually or wait for what felt like forever to rewind it with the machine. Same goes for recording shows onto VHS. What a process that was! DVRs have made life much easier in this aspect. Remember Blockbuster before they were nothing but kiosks in grocery stores? I do!
  • Floppy disks – remember when your life relied on not losing your floppy disk? If I remember correctly, they held about 3 files each. Now, we have thumb drives that hold multiple gigs of info, or external hard drives the size of a deck of cards that can hold a terabyte. That’s not even considering the vast amount of cloud storage that’s available for free.
  • Dial-up internet and AOL – hard to believe how far we’ve come from the days of that screeeeeee sound when the dial up was well, dialing up. And you had to use AOL to get online! Now there are multiple ways to access the web – laptop, smartphone, tablet, desktop.

With advances happening so quickly, what you’re using could easily become obsolete as fast as the items above.

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Megan Totka is the Chief Editor for ChamberofCommerce.com. She specializes on the topic of small business tips and resources. ChamberofCommerce.com helps small businesses grow their business on the web and facilitates connectivity between local businesses and more than 7,000 Chambers of Commerce worldwide.